Terms of Service

These Terms of Service (the Terms) are a binding agreement between you and Studio Lifesaver LLC, a Georgia limited liability company doing business as Studio Visibility (we, us, our). They govern your use of studiovisibility.com, our dashboard, our scans and reports, and everything else we offer through them (the Service).

By creating an account, buying a plan, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization.

You must be at least 18 years old and able to form a binding contract. The Service is a business tool intended for use by businesses and professionals. You may not use the Service if we have previously terminated your account or if applicable law bars you from using it.

You are responsible for the accuracy of the information you give us, for keeping your password confidential, and for everything that happens under your account. Tell us promptly at support@studiovisibility.com if you suspect unauthorized use.

Each plan covers a set number of websites, as described on our pricing page. Accounts are for a single business or organization; do not share one account across unrelated businesses or resell access.

Studio Visibility is an informational and diagnostic tool. It examines your website and publicly available search data, checks whether AI assistants mention your business, compares you against other businesses that appear in search results for your keywords, and produces scores and written recommendations in plain English.

The Service is not:

• an SEO agency, consultancy, or done-for-you marketing service;
• a service that edits, hosts, or publishes changes to your website;
• legal, financial, tax, accounting, or professional advice of any kind — the presence of a sales-tax calculation in our billing does not make us your tax advisor;
• affiliated with, endorsed by, or acting on behalf of Google, OpenAI, Anthropic, Perplexity, or any other search engine or AI provider.

You decide which recommendations to act on, and you make the changes to your own website and listings. What you do with our output is your call and your responsibility.

Specifically, and without limiting the disclaimers below, we do not warrant, promise, or guarantee:

• that your website will rank in any particular position on Google or any other search engine, or that your position will improve at all;
• that ChatGPT, Gemini, Claude, Perplexity, Google AI Overviews, or any other AI system will mention, recommend, or link to your business — now or after you follow our recommendations;
• that you will receive more website visitors, inquiries, leads, bookings, clients, or revenue;
• that any score, grade, or metric we display corresponds to a commercial outcome, or that raising a score will produce one;
• that following our recommendations will produce any specific effect, or any effect at all, or that it will not coincide with a decline caused by other factors;
• that results another customer experienced are typical or achievable for you. Any example, case study, or figure we publish is illustrative, not a projection.

Why we cannot promise results. Search rankings and AI answers are determined entirely by third parties — Google, OpenAI, Anthropic, Google DeepMind, Perplexity, and others — using proprietary, undisclosed, and frequently changed algorithms and models. AI systems also produce different answers to the same question at different times, and can state things that are simply wrong. Your results are further affected by factors outside our control and outside our knowledge: your market and how competitive it is, what your competitors do, your pricing and portfolio, your reviews and reputation, your website's hosting and platform, seasonality, how quickly and how faithfully you implement anything, and plain luck in timing. Nobody can honestly guarantee search or AI results, and we do not.

Any timeframe we mention — for example, how long changes typically take to show up in search — is an estimate based on general experience, not a commitment.

You agree that you are not relying on any promise of results, whether from the Service, our marketing pages, or anything said to you by us, in deciding to purchase or continue a subscription.

Our reports are built from automated checks and third-party data sources. Those sources can be incomplete, delayed, sampled, estimated, or wrong, and our own checks can misread an unusual website. In particular:

• Search-result and keyword data are point-in-time samples for a location and can differ from what you personally see, because search results are personalized and change constantly.
• Search volume and competition figures are third-party estimates, not measurements.
• AI-visibility results reflect what a model answered on a particular day. Repeating the same prompt can produce a different answer.
• Recommendations are generated with the help of AI and may contain errors. Review them with judgment before acting, especially before making significant changes to your website.
• Competitor information is drawn from public sources and is provided for context only.

The Service is provided for your information. It is not a substitute for your own judgment or for professional advice on any matter that carries real consequences for your business.

Paid plans include a set number of full scans per billing period, as described on the pricing page. The free plan includes a single Visibility Snapshot per account.

• Plan scans reset each billing period and do not roll over. Unused scans from one period are not carried into the next.
• Purchased single scans and credit packs are added to your account as a credit balance. Credits remain available while your account is open, are consumed after your plan allowance, have no cash value, and are not redeemable for money.
• A scan is consumed when it starts. If a scan fails because of a fault on our side, email us and we will restore the scan or credit.
• We apply reasonable rate limits and fair-use limits to protect the Service and our data providers.

Paid plans are sold as subscriptions billed monthly or annually in advance, in US dollars, through our payment processor, Stripe. By subscribing you authorize us and Stripe to charge your payment method for the plan you chose.

• Taxes. Prices are exclusive of sales, use, VAT, GST, and similar taxes. Where we are required to collect them, they are added at checkout and shown before you pay.
• Failed payments. If a charge fails, we may retry it and may suspend paid features until payment succeeds. Your data stays in your account during a suspension.
• Price changes. We may change prices. Changes to your recurring price take effect at your next renewal, and we will give you at least 30 days' notice by email beforehand. If you do not accept the new price, cancel before the renewal date.
• Upgrades and downgrades. Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the end of the current billing period.

Cancel any time. Cancellation stops the next renewal. Your plan stays active for the rest of the period you already paid for, and you keep access to your existing reports until then. There are no cancellation fees and no minimum term.

Refunds. Except where required by law or stated here, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused scans, or periods in which you did not use the Service. One-time purchases (single scans and credit packs) are non-refundable once the scan has started.

We would rather have a happy customer than a disputed charge. If something went wrong — the Service did not work, you were charged unexpectedly, or a scan failed — email support@studiovisibility.com within 30 days of the charge and we will review it and issue a refund where we think it is fair. That is a discretionary practice, not a contractual entitlement.

Consumers in the EEA and UK. If you are a consumer, you may have a statutory 14-day right to withdraw from a distance contract. By starting a scan or otherwise using the Service during that period, you ask us to begin performance immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed. Nothing in these Terms limits statutory consumer rights that cannot be limited by contract.

You agree not to:

• submit a website you do not own or are not authorized to analyze for the purpose of running full audits and connected-account features on it;
• resell, sublicense, white-label, or provide the Service to third parties as your own product without a written agreement with us;
• scrape, crawl, or bulk-extract the Service, use it to build a competing product, or reverse engineer it except to the extent that restriction is unenforceable by law;
• circumvent scan limits, rate limits, plan restrictions, or authentication — for example, by creating multiple accounts to obtain repeated free snapshots;
• use the Service to violate any law, infringe intellectual property, or violate the terms of any third-party service including Google, or to send spam or generate deceptive content;
• interfere with the Service's operation, probe or test its security without our written permission, or introduce malicious code;
• upload or submit content that is unlawful, defamatory, or that you do not have the right to submit.

Responsible security research is welcome — email us first at support@studiovisibility.com and give us a reasonable chance to fix what you find before disclosing it.

You keep all rights to your website, your business information, and anything else you submit (Your Content). You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and analyze Your Content for the sole purpose of operating and improving the Service for you, including sending it to the third-party providers listed in our Privacy Policy. This license ends when you delete the content or your account, except for backups and records we are required to keep.

You represent that you have the rights necessary to submit Your Content and to let us analyze the websites you add.

If you connect Google Search Console, you authorize us to access the read-only data described in our Privacy Policy for the property you select. You may disconnect at any time in the dashboard, or revoke access in your Google account settings.

The Service — including its software, scoring methodology, check library, prompts, copy, design, and the Studio Visibility name and logo — belongs to Studio Lifesaver LLC and is protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service while your account is in good standing. We reserve every right not expressly granted.

The reports and recommendations we generate for your sites are yours to use in your own business without restriction — including sharing them with your own contractors or team. You may not republish our reports as a competing product or service.

If you send us ideas, suggestions, or feedback, we may use them without restriction, without compensation, and without any obligation of confidentiality. We are grateful for it, but it does not create a partnership or entitle you to a share of anything we build.

The Service depends on third parties — search engines, AI providers, data vendors, our payment processor, and our hosting and email providers. We do not control them. They may change their APIs, pricing, policies, models, or availability, or shut down, at any time and without notice to us.

If that happens, some features may change, degrade, or stop working. We will do our best to adapt or replace them, but we are not liable for a third party's acts, omissions, outages, data errors, or changes. Your use of a third-party service through the Service — for example, Google — is also subject to that provider's own terms.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case, the excluded warranties are limited to the minimum duration and scope permitted by law.

This limit applies to every theory of liability — contract, warranty, tort (including negligence), strict liability, statute, or otherwise — and survives any failure of an exclusive remedy. It does not apply to liability that cannot be excluded or limited by law, such as our own fraud, willful misconduct, or gross negligence where applicable law prohibits limiting it, or, for consumers, to statutory rights that cannot be limited.

These limits are a fundamental basis of the bargain between us: our prices reflect this allocation of risk, and we could not offer the Service at these prices without it.

You agree to defend, indemnify, and hold harmless Studio Lifesaver LLC and its owners, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of your use of the Service, Your Content, your violation of these Terms or applicable law, your infringement of anyone's rights, or your analysis of a website you were not authorized to analyze. We will notify you of any such claim and may participate in its defense with counsel of our choosing.

You may stop using the Service at any time and may delete your account by emailing support@studiovisibility.com.

We may suspend or terminate your access if you materially breach these Terms, if your use threatens the security, integrity, or availability of the Service, if payment fails and remains unresolved, or if we are required to by law. Where practical and lawful, we will warn you first and give you a chance to fix the problem.

We may also discontinue the Service entirely. If we do, we will give you reasonable notice, stop billing you, and refund the unused portion of any prepaid subscription period.

On termination, your right to use the Service ends and we may delete your data as described in our Privacy Policy. Export anything you want to keep before you cancel. Sections on intellectual property, feedback, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive termination.

We are actively developing the Service and may add, change, or remove features. We may also update these Terms. When we do, we will change the "Last updated" date at the top of this page, and for material changes we will give you notice by email or in the Service at least 14 days before they take effect (immediately where a change is required by law or addresses a security issue).

If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not accept them, cancel your subscription before the effective date.

Talk to us first. Before starting any formal proceeding, email support@studiovisibility.com with a description of the dispute and the relief you want. We will try in good faith to resolve it informally within 30 days. Most problems end here.

Arbitration. If we cannot resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. Arbitration will take place in Georgia, or by video or telephone conference at your election, or in your county of residence. The arbitrator may award the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access to the Service.

No class actions. Disputes will be brought only in an individual capacity. Neither you nor we may bring or participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

Your right to opt out. You may opt out of arbitration and the class waiver by emailing support@studiovisibility.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name and account email. Opting out does not affect any other part of these Terms, and we will not hold it against you.

Time limit. Any claim must be brought within one year after it arises, except where applicable law requires a longer period.

If you are a consumer resident in the EEA or UK, this section applies only to the extent permitted by your local law, and you keep the right to bring proceedings in the courts of your country of residence.

These Terms and any dispute arising from them are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Georgia, and each party waives any objection to that venue and, to the extent permitted by law, any right to a jury trial. Nothing here deprives a consumer of the protection of mandatory laws of their country of residence.

• Entire agreement. These Terms, the Privacy Policy, the Cookie Notice, and the plan details on our pricing page are the entire agreement between us and replace any prior understanding on their subject matter.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party providers, network failures, and acts of government or nature.
• Notices and electronic communications. We may send notices to the email on your account, and you agree that electronic communications and records satisfy any legal requirement that communications be in writing. Send notices to us at support@studiovisibility.com.
• Independent contractors. These Terms create no partnership, joint venture, employment, or agency relationship.
• No third-party beneficiaries. These Terms benefit only you and us.

Studio Lifesaver LLC (d/b/a Studio Visibility)
Georgia, United States
support@studiovisibility.com